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Institute for Entrepreneurship and Career Development (IECD)
Course Details
The programme includes
Instruction Methodology
  • Basic Computer Skills
  • Communication Skills
  • Customes Handling Techniques
  • Soft Skills
  • Telephone Handling
  • Marketing
  • Practical sessions to tune people up to perfect customer support executives.
  • Multimedia Teaching Methods (PCs, Audio - Visual Aids)
  • Spoken English
  • Group Discussion
  • Personal Talks etc.,

Course FacultyWell experienced persons in the field of Psychology, Management and ITES industry.

   
Course Content
Certificate in Call Centre Management
Diploma in BPO Management
Contact/ Call Centre - Working with Internet - Perosnality Development and Comminication Skills Development. Business Process Ourtsourcing (BPO) - Computer Skills - Types of BPO - Contact / Call Centre - Personality Development - Communication Skills Development.
   
admission procedure course fees
Eligibility : +2 Pass / and above.
Duration : 3 Monthe for Certificate and 6 Months for /Diploma (Weekly 5 days excluding Saturdays and Sundays)
Application Fee : Rs.200/- ( Includes Admission Test / Interview)
tiruchirappalli centre
Certificate   Diploma
Rs. 12,000/-   Rs. 24,000/-
new delhi centre
Certificate   Diploma
Rs. 20,000/-   Rs. 40,000/-
The collection of course fee for certificate can also be in two equal installments. First at the time of admission and second on or before the end of first week in second month of the course, provided that students pay an additional sum of Rs. 750/- and Rs. 1,250/- respectively for certificate and diploma, along with second installement.

All the fees can be remitted in the form of DD taken from any nationalized bank in favour of Director, IECD, Bharathidasan University, Tiruchirappalli-23, payable at Tiruchirappalli / New Delhi.
 
admission
certificate course
diploma course
Term - I, January - April
Admission opens upto 31st January, 2007
Course Commencement Date: 1st February, 2007
Term - I, January - June
Admission opens upto 31st January, 2007
Course Commencement Date: 1st February, 2007
Term - II, May - August
Admission opens upto 31st May, 2007
Course Commencement Date: 1st June, 2007
Term - II, July - December
Admission opens upto 31st July, 2007
Course Commencement Date: 1st August, 2007
Term - III, September - December
Admission opens upto 31th January, 2007
Course Commencement Date: 1st October, 2007
Batch Time for all Terms
Batch I - 8.00 a.m . to 10.00 a.m.
Batch II - 10.30 a.m . to 12.30 p.m.
Batch III - 1.00 a.m . to 3.00 p.m.
Batch IV - 3.30 p.m . to 5.30 p.m.
Batch V - 6.00 p.m . to 8.00 p.m.
Soft Skills Training
» Courses Offered
Bullet Basic Computer Skills
Bullet Communication Skills
Bullet Soft Skills
Bullet Telephone Handling
Bullet Marketing
Bullet Multimedia
Bullet Spoken English
Bullet Group Discussion
Bullet Personal Talk
 
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