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Institute for Entrepreneurship and Career Development (IECD)

Course Details

The programme includes

Instruction Methodology

Basic Computer Skills
Communication Skills
Customes Handling Techniques
Soft Skills
Telephone Handling
Marketing
Practical sessions to tune people up to perfect customer support executives.

Multimedia Teaching Methods (PCs, Audio - Visual Aids)
Spoken English
Group Discussion
Personal Talks etc.,

Course FacultyWell experienced persons in the field of Psychology, Management and ITES industry.

Course Content

Certificate in Call Centre Management

Diploma in BPO Management

Contact/ Call Centre - Working with Internet - Perosnality Development and Comminication Skills Development.

Business Process Ourtsourcing (BPO) - Computer Skills - Types of BPO - Contact / Call Centre - Personality Development - Communication Skills Development.

admission procedure

course fees

Eligibility	:	+2 Pass / and above.
Duration	:	3 Monthe for Certificate and 6 Months for /Diploma (Weekly 5 days excluding Saturdays and Sundays)
Application Fee	:	Rs.200/- ( Includes Admission Test / Interview)

tiruchirappalli centre
Certificate		Diploma
Rs. 12,000/-		Rs. 24,000/-
new delhi centre
Certificate		Diploma
Rs. 20,000/-		Rs. 40,000/-

The collection of course fee for certificate can also be in two equal installments. First at the time of admission and second on or before the end of first week in second month of the course, provided that students pay an additional sum of Rs. 750/- and Rs. 1,250/- respectively for certificate and diploma, along with second installement.

All the fees can be remitted in the form of DD taken from any nationalized bank in favour of Director, IECD, Bharathidasan University, Tiruchirappalli-23, payable at Tiruchirappalli / New Delhi.

admission
certificate course	diploma course
Term - I, January - April Admission opens upto 31st January, 2007 Course Commencement Date: 1st February, 2007	Term - I, January - June Admission opens upto 31st January, 2007 Course Commencement Date: 1st February, 2007
Term - II, May - August Admission opens upto 31st May, 2007 Course Commencement Date: 1st June, 2007	Term - II, July - December Admission opens upto 31st July, 2007 Course Commencement Date: 1st August, 2007
Term - III, September - December Admission opens upto 31th January, 2007 Course Commencement Date: 1st October, 2007	Batch Time for all Terms Batch I - 8.00 a.m . to 10.00 a.m. Batch II - 10.30 a.m . to 12.30 p.m. Batch III - 1.00 a.m . to 3.00 p.m. Batch IV - 3.30 p.m . to 5.30 p.m. Batch V - 6.00 p.m . to 8.00 p.m.